Frequently asked questions FAQ
How much does the technician call-out cost?
The call-out in Erfurt and Weimar is free of charge if the repair order is placed. If the order is declined or if no repair is necessary, we charge a fixed diagnostic fee
Do you also repair older devices?
Yes, we work with modern appliances as well as older models - even if they are no longer manufactured
Which appliances do you repair?
Washing machines, dishwashers, fridges, dryers, hobs, ovens and other household appliances
How long does a typical repair take?
Usually between 30 minutes and 2 hours. If spare parts need to be ordered, we will agree the duration with you in advance
Do you offer a guarantee on your work?
Yes, we offer an official guarantee on all work carried out
Can I also order a technician at the weekend?
Appointments are possible by appointment on Saturdays. We are closed on Sundays. In emergencies, we often find a customised solution
What are the diagnostic costs?
The diagnosis is only subject to a charge if no repair is carried out. Otherwise it is included in the price
Do you bring spare parts?
Yes, we have the most common parts with us. Specialised spare parts can be ordered
Do you also work with corporate customers?
Yes, we issue invoices and work contractually with business customers
How quickly can you arrive?
Usually the same day or the next day at the latest - depending on capacity utilisation and location
Do you accept card payment?
We accept cash, bank transfer and payment by invoice
What happens if the device breaks down again after the repair?
Contact us - we will come and fix the problem under warranty